FAQ

Direct repair programs are good for you if you want your claim handled expeditiously and the entire repair process to go smoothly. Most estimates on today’s complex vehicles are just that – an estimate. During the course of most repairs, we run into additional parts and labor needed, if your vehicle was inspected by a field inspector from the insurance company, the body shop would have to stop repairs and call for the inspector to come out to the shop and approve all necessary parts and labor. If it is a direct repair claim, the body shop can just document any additional items and proceed. However, we want you to understand that, as a consumer, this in no way impedes your freedom of choice. As much as repair facilities and insurance companies would like you to believe that you must do business with whom they suggest, it is still your option to choose the reputable facility of your choice. Stagers’ written warranty assures you of an honest price and superior workmanship. If you have further questions please email us or call.

The deductible payment is due upon completion of the repair work. The deductible is figured in to our pay structure, therefore it cannot be absorbed by our facility. For your convenience we do accept Visa, MasterCard and American Express to help offset the initial lump sum payment. In certain circumstances we do offer financing of your deductible.

It is a common notion that you are required to get more than one estimate when seeking repair work. This is not the case. You are free to choose any reputable repair provider you wish. It is our job to provide you with a damage report and estimated costs. But with today’s complex vehicles, there may be hidden damage. That’s why most vehicles are repaired on an open contract basis between the repair facility and the insurance company. We work closely with your insurance company to make certain you are satisfied with the work that is done!

Stagers Auto Body tries to complete the majority of repairs on the same day. If not possible, we will inform you about the expected completion time period so you can make your plans accordingly.

Preventative maintenance is standard maintenance of your vehicle that keeps it in optimum shape and also eliminates potential issues that may leave you stranded. Manufacturers know that a maintained car will be safer, more dependable, last longer, and offer better results in general.

Stagers is open 6 days a week. Monday to Friday we operate from 8:00 am to 5:30 pm, and on Saturdays we operate from 9:00 am to 1:00 pm. Give us a call at (973) 694-1983 during these hours to book an appointment.

You can cancel the repair service at any given time. However, any work completed to the point of cancellation will need to be paid for.